Contact us - FAQ

Membership Application

A1:

No. Landis ONE Club membership is free of charge.

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A2:

When you join the Landis ONE Club,you can earn reward points redeemable for fantastic gifts when you stay at any of our six hotels in Taiwan.These hotels are Landis Taipei Hotel, Tayih Landis Tainan, Landis Inn Lotung,Pause Landis Wulai, along with the chicly designed Hotel ONE Taichung.

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A3:

Go to www.landisoneclub.com to apply online, or ask for a Landis ONE Club membership application form at any of our hotels.

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A4:

General members receive one reward point for every NT$50 or Rmb10 spent on eligible accommodation.Platinum members will receive a 25% bonus on base points earned during your stay.

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A5:

We use your ID or passport number as the username for your Landis ONE Club account. Taiwanese nationals may use a government-issued ID number. Non-Taiwanese nationals can use their passport number.

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A6:

Our system will automatically send an authentication message to the email account you provide when you apply for membership.To activate your account, simply click on the link provided in the email.

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A7:

Each person is only allowed to have one Landis ONE Club membership.Should you attempt to create more than one account, your membership may be cancelled and all the reward points earned forfeited.

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A9:

Yes. If you would like to cancel your membership , please contact us at (02) 2592-8469.

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Membership Login

A1:

To sign in, please visit the Landis ONE Club website, www.landisoneclub.com, and enter your username and password.

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A2:

Click on the ''Member Service'' on the Landis ONE Club website and choose ''Check Your Username and Password''. Our system will send your username and password to the email you provided when you signed up.

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A3:

No. Your Landis ONE Club membership will only be activated once we have verified your email account.You will have to click on the link provided in the authentication message sent to your email following your application process.

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A4:

When you are on the member website and you click the link to book a room,to the system will ask you to reenter your username and password to complete the booking process. This is to ensure transaction security.

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Membership privileges

A1:

Information on special deals for members can be found in the Members' Exclusive section under Special Offers on the Landis ONE Club website.

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A2:

Landis ONE Club members can earn reward points for eligible stays at each of the Landis hotels participating in our program.

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Reward points

A1:

Yes. You can begin collecting reward points immediately after you complete the registration.Upon approval by the Landis ONE Club, you must authenticate your account before you can accumulate any point and to access to other members' privileges.

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A2:

The Landis ONE Club membership program includes general members and platinum members.General members will get one point for every NT$50 or Rmb10 spent on eligible accommodation at a Landis hotel in Taiwan or China,respectively, while platinum members will receive a 25% bonus on base points earned during your stay.Dollar amounts eligible for reward points will be rounded down to the nearest NT$50 or Rmb10.

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A3:

Our system will deposit your reward points into your account around five workings days after you check out.

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A4:

No, because we need at least 5 working days to deposit the points into your account.

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A5:

Simply log onto the Landis ONE Club website and click the Member Service index to check your reward point balance and to see records of related expenditures and redemptions.

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A6:

Reward points are valid for three calendar years. So for example, points earned on October 11, 2009 would be good through December 31, 2011 and would be invalid thereafter.

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A7:

Our system will notify you by sending an email to the account you provided at registration.

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A8:

Sorry, but the Landis ONE Club program does not apply to tour groups. In some cases,Landis ONE Club members may not earn reward points for their stays. These include,but are not limited to, wholesale tour packages, room rates offered to partner airlines and travel agencies,payment made by gift vouchers or other forms of cash equivalent, stays free of charge, stays paid for with reward points,and special room rates for groups, promotions and employees. Expenditures associated with the abovementioned categories are also not eligible to earn reward points.

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A9:

If you feel there has been in error in calculating your reward points, please contact the hotel at which you stayed, or call us at (02) 2592-8469.

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Refunds

A1:

Gifts from the Landis ONE Club cannot be returned or exchanged.

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A2:

All the information you provided will be monitored and managed by our team.By registering for membership in the Landis ONE Club, you agree to allow your personal information to be accessed by the Landis ONE Club,hotels within the Landis Group, as well as our partners in other industries. Your information may help us in providing you with information regarding products and packages in which you might be interested,such as hotels, plane tickets, consumer products and other special offers. By registering for membership in the Landis ONE Club, you also agree that we may at times access information regarding dietary preferences,health issues, and other personal information.

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A3:

Yes. Please keep us informed regarding any changes to your contact information.We will not take any responsibility for mail that is lost, delayed, stolen or otherwise impaired as a result of inaccurate contact information.

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A4:

Yes. Members must log onto the Landis ONE Club website with their username and password in order to redeem their reward points for a gift.

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